TERMS AND CONDITIONS FOR CHAT NOIR CHAMBRES D’HOTES
In these Terms & Conditions, “you” and ‘your’ means all persons named on the booking form including anyone who is added or substituted at a later date. ‘we’, ‘us’, ‘our’ and ‘owners” mean Chris and Michelle Burns, Chat Noir Chambres D’hôtes and Gite, 11 Les Rechers, 86250 Genouillé, France.
HOW TO BOOK Contact us prior to making a booking to obtain confirmation of availability. Subject to availability, and on your request, a provisional booking will then be made. Complete, sign and return the Booking Agreement.
PAYMENT A deposit of 25% should be paid within 7 days to secure your booking. The balance is due 4 weeks (28 days) prior to your arrival at Chat Noir. We are entitled to treat your booking as cancelled, if you fail to pay the balance on time
CANCELLATION Any cancellation by you (for whatever reason) must be provided in writing, including email or facsimile. The effective date of cancellation is the date we receive written notification. If you cancel 4 weeks or more prior to your arrival date your deposit will be refunded. If you cancel less than 4 weeks before your arrival date or the booking is cancelled due to your non-payment, you will lose your deposit. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. Claims must be made direct to the insurance company concerned. In the unlikely event of a significant change or cancellation of your booking by us, we will inform you as soon as possible. A full refund of all monies paid by you will be given within 7 days.
SECURITY AND VALUABLES Any valuables left at the property are left at your own risk. We are not responsible for any loss. Proper care must be taken against theft and burglary. It is essential, and also your responsibility, to ensure that all doors, and windows are closed and locked when leaving the property. No refund can be given should you decide to vacate the property as a consequence of a burglary.
BREAKFAST AND DINNER Breakfast is included in the room cost and served between 8:30 and 10:00. Please advise hosts if an alternative time is required. Table d’hôtes meals are available by reservation for an additional charge of €25 pp. Meals will be served either in the breakfast room or on the terrace (weather permitting)
ARRIVAL AND DEPARTURE Check in time is from 16.00 hrs and check out by 10.30 hrs However we understand travel commitments do not always marry with these timings so we will, if we can be, flexible and sympathetic to your requirements.
INSURANCE We strongly recommend and advise that you purchase comprehensive travel insurance and to bring your European Health card with you.
SMOKING POLICY Chat Noir is a non-smoking establishment. Smoking is forbidden anywhere inside the property, including your bedroom, and in the pool area.
SWIMMING POOL, HOT TUB AND GROUNDS The swimming pool and hot tub are not open all year round. If your rental period is outside May to September, please check with us that the pool and hot tub are open. The pool and hot tub are shared with the owners and guests of Chat Noir Chambres d’hôtes and Gite. Please note that swimming pools/hot tubs carry dangerous risks and you must use them responsibly. No glass of china is to be taken or used in the pool area. Plastic glasses are provided. Hot Tub is for adult use only. When using the hot tub, remember there is a certain health risk associated with this facility. Use at your own risk.
PETS Pets are not allowed in the property
In accordance with the 1988 data Protection Act we will ensure that: The collation of personal information is fair and lawful. We take responsibility for all personal information held and used and that appropriate security measures are in place to protect this information. We request full details of all party members on our booking form as a safety measure and to comply with French regulations. Please let us know if you would like your personal details to be removed from our database, after your holiday. We may use this information to update you on details of Chat Noir Chambres d’hôtes and Gite.
NOTE The property, as with most of rural France, has a fosse septic microstation and not mains drainage. It is important that no sanitary, baby items or any other items are flushed down the toilets